But the realistic answer here is "whatever the reasons, you can't overcome them." At least as of version 1.4. It would be great if someone actually has a solution. But I'll take it from the massive amount of discussion without resolution that no one has. If someone has found a magical console command, go ahead and share it. I've picked up everything, found every journal, tried to investigate every InvestigationTarget. I've tried resetting game days (after 245 days Susanna's body disappears), resurrecting the body, resetting my level and leveling up once, entering Windhelm from every angle and time of day, talked to Viola and Jorleif, and tried it at every stage of the Stormcloaks questline. I noticed the body earlier, but completed the batle for windhelm before checking it out. There is supposed to be a guard to talk to, but there isn't one there.
I have used console commands to start and end the quest, both inside and outside the city. Blood on the ice won't start When go to the windhelm graveyard susanna the wicked's corpse is on a grave and calixto, helgird and silda are there and commenting about the body. I have reset the Windhelm visit count then returned several times at the right time of day. and have never been able to start the quest with that character. I did pretty much the same thing - killed Nilsine, got access to Hjerim with the key from Torva, etc.
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